Contact Us

Business-Hour Schedule

In administering this policy, rtic confirms that agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; messages received outside those hours are reviewed in the next service period.

Contact the Store

Under this policy at rtic, support is available by email at support@frostcarryco.shop and by telephone at 512-773-8496; customer service addresses product information, order status, shipping, return authorization, payment, and privacy matters.

Order and Return Assistance

To state the position of rtic precisely, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied; additionally, an order number should be included when available.

Business and Return Location

rtic applies the following customer standard: the complete physical address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; where relevant, the same location serves as the standard authorized-return address except when written directions state otherwise.

Business Contact Record

In administering this policy, rtic confirms that the published contact email is support@frostcarryco.shop; as a related safeguard, the responsible brand and store name is rtic; the physical business address and default return address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; where relevant, customers may also call 512-773-8496.