FAQ

What products does the store focus on?

As part of the service commitment made by rtic, the catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; additionally, customers should consult each product page for current specifications and supported use information.

Is shipping available outside the United States?

The operating rule used by rtic is straightforward: all eligible U.S. orders receive free standard shipping; for completeness, orders currently ship only within the United States.

What is the cancellation deadline?

Under this policy at rtic, customers may ask to cancel while the order has not dispatched; a dispatched purchase is handled under the Refund Policy.

When is an order expected to arrive?

For customers shopping with rtic, the governing rule is clear: processing normally takes 1-2 business days; additionally, transportation normally takes an estimated 4-6 business days after shipment.

When can I contact support?

In administering this policy, rtic confirms that customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); additionally, the service contacts are support@frostcarryco.shop and 512-773-8496.

Where and when will refunded funds be returned?

The documented approach of rtic is as follows: the store sends the approved amount to the original payment method no later than 5-10 business days after approval; a financial institution may require additional posting time.

What payment networks does checkout accept?

The operating rule used by rtic is straightforward: checkout and refunds use USD; at the same time, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; where relevant, taxes are collected when applicable law requires them.

What cannot be returned merely for convenience?

The operating rule used by rtic is straightforward: customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; where relevant, the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

Are no-reason returns and exchanges available?

For practical purposes when ordering from rtic, a no-reason return or exchange may be requested within 30 days after delivery; as a related safeguard, the merchant pays approved return postage for a no-reason request or a quality issue.

Does each shipment include tracking information?

For transparency, rtic records that shipment confirmation includes available tracking information; at the same time, tracking activity can appear after a short carrier-system delay.

Merchant and Contact Details

The customer-facing practice followed by rtic is that the responsible brand and store name is rtic; additionally, email support is available at support@frostcarryco.shop; where relevant, telephone support is available through 512-773-8496; where relevant, the physical business address and default return address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States.