Refund Policy

Limited Return Exclusions

For customers shopping with rtic, the governing rule is clear: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; additionally, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Authorized Return Address

Under this policy at rtic, a different destination is used only when the store provides specific written return instructions; additionally, the default return address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States.

Thirty-Day Return Window

rtic applies the following customer standard: an exchange may be requested during that same 30-day period; as a related safeguard, a no-reason return may be requested within 30 days after the customer receives the order.

Merchant-Paid Return Costs

Under this policy at rtic, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Cancellation Before Shipment

Customers dealing with rtic should understand that after shipment, the order is handled under this Refund Policy; where relevant, the store can consider cancellation only before dispatch.

Starting an Authorized Return

Customers dealing with rtic should understand that items must not be sent until return authorization has been issued; where relevant, customers should first contact support@frostcarryco.shop or 512-773-8496; at the same time, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request.

When Approved Funds Are Returned

Under this policy at rtic, posting by the customer's financial institution can take additional time; as a related safeguard, once approved, the refund is issued to the original payment method within 5-10 business days; additionally, an authorized return is reviewed after receipt.

Store Identity and Return Address

The customer-facing practice followed by rtic is that the store telephone number is 512-773-8496; at the same time, this website is operated for customers by rtic; for completeness, the published contact email is support@frostcarryco.shop; at the same time, the merchant location and standard authorized-return address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States.