Terms of Service

Payment and Applicable Taxes

For practical purposes when ordering from rtic, card and payment providers may approve, verify, hold, or decline a transaction; tax is charged when applicable law requires collection; store prices, checkout charges, and refunds are processed in USD.

Terms That Govern Use

In administering this policy, rtic confirms that using the website or placing an order signifies agreement to these Terms of Service; additionally, the posted Refund, Shipping, Privacy, and Payment Policies form part of the applicable store terms.

Accuracy and Mandatory Consumer Rights

The documented approach of rtic is as follows: nothing in these Terms excludes a right or remedy that applicable law does not permit the merchant to exclude; for completeness, product and service information is maintained carefully, although an inadvertent error is possible.

Current Product Listings

For transparency, rtic records that sizes, specifications, materials, care directions, safety information, options, availability, and prices are those stated on the applicable product page; genuine listing errors may be corrected and unavailable or fraudulent orders may be refused or cancelled with any required refund; available merchandise consists of hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Acceptable Website Use

To state the position of rtic precisely, use must respect applicable law and the lawful rights of others; additionally, unauthorized access, security interference, unlawful material, fraud, and abusive use are prohibited.

Fulfillment and Post-Purchase Rules

Under this policy at rtic, customers do not bear approved return shipping for either a no-reason return or a quality issue; an order may be cancelled before shipment and is governed by the Refund Policy after dispatch; for completeness, free standard shipping applies to United States orders; additionally, processing normally takes 1-2 business days and estimated carrier transit takes 4-6 business days.

Merchant Details for This Policy

Under this policy at rtic, the published contact email is support@frostcarryco.shop; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; where relevant, rtic is the merchant responsible for this storefront; where relevant, telephone support is available through 512-773-8496.