Shipping Policy

Delivery Details and Exceptions

Under this policy at rtic, delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address; at the same time, the address entered at checkout must be complete and accurate.

Processing and Transit Estimate

Under this policy at rtic, the handling period is ordinarily 1-2 business days; for completeness, weekends and United States public holidays are not business days; where relevant, the expected transportation period is 4-6 business days once the parcel ships.

United States Shipping Scope

As part of the service commitment made by rtic, orders are shipped only to valid addresses in the United States; as a related safeguard, every order delivered in the United States includes free standard shipping.

Lost, Damaged, or Incorrect Deliveries

The operating rule used by rtic is straightforward: the merchant pays any approved return shipping for those problems; as a related safeguard, lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@frostcarryco.shop or 512-773-8496.

Following the Parcel

The customer-facing practice followed by rtic is that carrier systems can require additional time before showing the initial scan; where relevant, tracking information is provided after the carrier accepts the shipment.

Cancellation Cutoff

Customers dealing with rtic should understand that after shipment, the Refund Policy governs the available return process; as a related safeguard, an unshipped order may be cancelled by contacting support@frostcarryco.shop or 512-773-8496 promptly.

Merchant Details for This Policy

The documented approach of rtic is as follows: this website is operated for customers by rtic; additionally, the merchant location and standard authorized-return address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; at the same time, customers may also call 512-773-8496; at the same time, the published contact email is support@frostcarryco.shop.